Home > Lync > Configuring Microsoft Lync use RCC Integrated CUPS (Cisco Unified Presence Server)

Configuring Microsoft Lync use RCC Integrated CUPS (Cisco Unified Presence Server)

I want to implementation Microsoft Lync Server use RCC (Remote Call Control) integrated with cisco, here I want to share of you how to configure Microsoft Lync integrated Cisco.

I don’t want to discuss configuring in cisco, here I just want to share in side only Microsoft Lync Server 2010 using RCC.

1. The first you must set DNS CUPS (Cisco Unified Presence) so from your server Lync can ping to Cisco Unified Presence. for example this scenario I create name CUPS is dmg-rcc.demagnum.com


2. Open Microsoft Lync Management Shell and create static route to match the URI of the coming client SIP message Invite.


$tcproute = New-CsStaticRoutingConfiguration –TcpRoute –Destination –Port 5060 –Matchuri “dmg-rcc.demagnum.com” –ReplaceHostRequestUri $true


Set-CsStaticRoutingConfiguration –Route @{add=$tcproute}

after that check Static Routing Configuration



* if you need to modify or remove Configuration use following command

Remove-CsStaticRoutingConfiguration –Identity global


3. after you successful create static routing configuration, you set Application Pool, you can set following command



New-CsTrustedApplicationPool –Identity “” –Registrar dmg-lync001.demagnum.com –Site 1 –TreatAsAuthenticated $True –ThrottleAsServer $True –RequiresReplication $false


and Press Y to confirm


check configuration use



4. after that you can configure Trusted Application to the Pool with the following command

New-CsTrustedApplication –Applicationid RCC –TrustedApplicationPollFQDN “” –Port 5060 –EnableTcp

and press Y to confirm


if you need modify or delete application pool, following command

Remove-CsTrustedApplicationPool –Identity trustedApplicationPool:


5. after that configure Lync Server Listen Port, this is required for Incoming SIP Traffic from the Cisco Unified Presence Server

Set-CsRegistrat register: dmg-lync001.demagnum.com –SipServerTcpPort 5060


after that verify new system configuration use the following command\

Get-CsService –Registrar


6. After that Publisg topology use the command



7. get Output rcc.xml use the following command

Get-CsTopology –AsXml |Out-File c:\rcc.xml


8. Open Rcc.xml change Ip Address Cluster Parameter to IP Address CUPS ( after that save file rcc.xml


9. Open Lync Management Shell and Publish Again

Publish-CsTopology –FileName c:\rcc.xml


10. after that restart Services Front End

Restart-Service RtcSrv

11. Ensure the normalization is enable the lync server


Set-CsAddressBookConfiguration -UseNormalizationRules $True

12. After that copy file from the path Sample_Company_Phone_Number_Normalization_Rules.txt, you can get from the path

C:\Program Files\Microsoft Lync Server 2010\WebComponents\Address Book

and copy to \\dmg-lync001\share\\1-WebServices-1\ABFiles.

file above you can see in the topology builder and check share file. and update address book with the command


Categories: Lync
  1. October 14, 2014 at 9:36 pm

    Hey Deby Sandra,

    Do you have the configuration for Cisco Side? The official documentation seems pretty complicated and long on Cisco website.

    I also would like to know how approximately time did it take with you to achieve the integration?

    Thanks a lot.

    • October 15, 2014 at 8:29 pm

      Hi, I dont have configure for cisco side, I just only configure for Lync FE Side.


      • October 16, 2014 at 1:58 pm

        After the configuration side on Lync. did your Cisco phones work ? did the presence change ?


  2. Anonymous
    October 16, 2014 at 2:22 pm

    yes, it’s work, and the present can change,

  3. Anonymous
    January 8, 2015 at 4:38 am

    if you establish a call with the cisco phone, is the lync client’s presence state set to “busy” or “on the phone”?


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